Refund Policy
You have the option to cancel your order at any time before EVOLPOW dispatches the product to you. Typically, EVOLPOW processes order cancellation requests within 1-2 business days. Once the order has reached the shipping stage, cancellation is not possible.
After order cancellation, EVOLPOW will not reserve inventory for you, potentially leading to out-of-stock situations for which we will not be held responsible.
If your order has already commenced the shipping process, please refer to the return policy for instructions on obtaining a refund.
Refund Processing Timeline
Upon initiation of a refund, the refunded amount will be credited to your account through the original payment channel. The time it takes for the refund to reflect in your account depends on the payment channel, with the usual timeframe being within 7 business days.
Return Policy
At present, we do not facilitate exchange services. EVOLPOW extends a no-questions-asked policy for all items purchased within 35 days from the date of delivery.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No-Questions-Asked Policy Limitations
Please ensure that the returned product maintains its original condition at the time of purchase and meets the criteria for resale. Specifically, it must adhere to the following requirements:
- The product is in pristine condition, devoid of scratches, wear/damage, dents, or signs of use, and can uphold its original quality and functionality.
- The outer packaging of the product remains intact.
- If the product comes with accessories, they should be complete.
If the returned product fails to meet the stipulated return requirements, EVOLPOW reserves the right to reject the return request, and the buyer will be responsible for associated shipping fees.
In cases where the product is believed to be defective or requires a return due to the seller's fault, a return service can be provided. The prerequisite is that the product to be returned must meet the following return requirements:
- The product exhibits serious scratches, significant wear/damage, severe dents, and signs of use, rendering it unable to maintain its original quality and function.
- The outer packaging of the product is severely damaged.
- Seller's reasons, including but not limited to sending the wrong product, etc.
Please initiate a return request within 30 days from the delivery date; any requests beyond this period cannot be processed.
Note: If any damage or opening to the outer packaging is observed upon receiving the package, kindly capture photos or videos and forward them to us.
Other Non-Returnable Situations
- Damage caused by consumer disassembly or repair or other human-induced damage.
- Product damage resulting from improper use.
- Products purchased from websites other than evolpow.com.
- Other legal and regulatory exemptions from warranty liability.
If the return is initiated by the consumer, the consumer should bear the shipping fee. The specific fee is contingent upon the express company chosen.
If the goods received are damaged or incorrect due to our reasons, the consumer is not required to cover the shipping fee for this circumstance.
Return Process
Prior to returning, please contact us to initiate a return. Failure to do so may impede the ability to receive a refund.
Upon approval of the return application, if it is due to your own reasons, kindly return it independently and notify us of the tracking number; if it is due to the seller's reasons, we will dispatch the return label to you as an email attachment within 1-2 business days.
EVOLPOW will inspect and process the refund within 3 business days after receiving the returned product, communicating the refund outcome to you via email.
Return Address
After confirming the return via email correspondence, we will provide you with the return address for your convenience.
